We offer a variety of services ranging from traditional customer service operations to automation of contact services. Services are offered through multiple channels such as chat, email, form and social media. Customer obsession is at our very heart and delivering great customer relations for our clients is our motto.
In dynamic business situations where customer preferences change faster than ever, we are agile and flexible in our approach to offer the best solutions. Our clients value our start-up culture and appreciate our readiness to partner with them for providing the best customer experience.
Outsourcing to the right partner can accelerate business growth. At TSG Solutions, we focus on the twin criteria of cost optimization and high quality customer interactions. As the first point of contact for your customers, we are able to precisely identify (pin-point) the pain points (areas of improvement), strengths and weaknesses; thereby providing you with all the business intelligence you need to ensure a heightened positive experience for customers. As a company, we are highly focussed on the human side of y/our customers. We analyze every customer interaction to identify what could be made better to make your customers happier.
We are very pleased with the progress that we've made with TSG. They have demonstrated that they can train quickly by using our internal software and platforms with ease. By adding TSG as our dedicated remote team, we are now better able to assist our customers in real-time, which gives us a competitive edge. While working closely with their team, we have developed a great rapport. Their team takes quick action when needed and also takes the time to call out issues when they spot something that might be off. I appreciate this type of intuition and forward-thinking approach. We are lucky to be entering the holiday season with their assistance. We look forward to continuing working with TSG for the years to come.
TSG Solutions delivers a tremendously beneficial service to our company. They assist us with support of multiple teams during times of high volume. TSG’s ability to efficiently and quickly source and train agents is crucial to supporting our company’s growth and ensuring that our worflows remain stable. They are very responsive, flexible and provide highly professional results and follow ups. TSG is an excellent resource for any business looking to scale up their operations.