Team Synergein Global Solutions fills an important role on your team.

A great customer service/support plan includes the best value (lowest cost, highest quality) coverage of each channel for your customers. Many companies have found that their customers prefer voice support from agents from their own country (US customers want a US based customer service agent.

Team Synergein Global Solutions partners with companies to provide the non-voice support that rounds out their omni channel support.

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Why Partner With Us ?

For over 10 years, we've been helping companies shoot for and achieve first contact resolution (FCR). All customers hope their issue is resolved on the first contact. We partner with our clients to identify which contact reasons can be solved on the first contact. We then provide 24/7 support for these contact channels and drivers at a fraction of the cost of your voice agents, freeing up your agents to take harder contacts via voice.

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