A great customer service/support plan includes the best value (lowest cost, highest quality) coverage of each channel for your customers. Many companies have found that their customers prefer voice support from agents from their own country (US customers want a US based customer service agent.
Team Synergein Global Solutions partners with companies to provide the non-voice support that rounds out their omni channel support.
TSG Solutions delivers a tremendously beneficial service to our company. They assist us with support of multiple teams during times of high volume. TSG’s ability to efficiently and quickly source and train agents is crucial to supporting our company’s growth and ensuring that our worflows remain stable. They are very responsive, flexible and provide highly professional results and follow ups. TSG is an excellent resource for any business looking to scale up their operations.
We are very pleased with the progress that we've made with TSG. They have demonstrated that they can train quickly by using our internal software and platforms with ease. By adding TSG as our dedicated remote team, we are now better able to assist our customers in real-time, which gives us a competitive edge. While working closely with their team, we have developed a great rapport. Their team takes quick action when needed and also takes the time to call out issues when they spot something that might be off. I appreciate this type of intuition and forward-thinking approach. We are lucky to be entering the holiday season with their assistance. We look forward to continuing working with TSG for the years to come.